Smart Support. Secure Solution.

Remote access to process systems enables faults to be detected and eliminated more efficiently, which increases system availability and offers cost benefits.

However, security aspects must be considered for safety-related systems, as the risk of cyber-attacks is increasing. These can cause serious operational disruptions or jeopardize plant safety. A secure remote access solution must be carefully planned, installed and maintained, but often the necessary security expertise is lacking, and the administrative effort is underestimated.

Thanks to the strategic partnership for Safety and Security between HIMA and genua, we offer secure remote access solutions.

The HIMA 24h Remote Assistance Service combines the HIMA 24-hour hotline services with genua-based remote access. This means that our engineers are available 365 days a year to solve hardware and software problems via remote
diagnosis.